Chapter Hub Support

• Use the email address your account was created with, and check it for typos.
• Just created your account? Open the confirmation email we sent (check spam), tap the link, then sign in.
• Forgot your password, or still stuck? Email contact@alltimestories.tv from your account’s email address and we’ll help you get back in.
• Signed in but don’t see your chapter’s private pages? An officer has to approve you as a member first.

1. Open Chapter Hub and tap your picture (top right) to open Me.
2. Scroll to Settings and tap Delete my account.
3. Type DELETE and confirm.

Your sign-in and personal details are deleted right away. Dues and attendance records your chapter needs for its books are kept without your name. You can also email contact@alltimestories.tv from your account’s email address to ask us to delete it. See the Privacy Policy for details.

• Report: in Chat, tap the message → Report to officers, pick a reason and send. Officers see a copy of the message; the sender isn’t told who reported it. Reports are reviewed within 24 hours, and content that breaks the rules is removed.
• Block: tap one of their messages → Block, or open your direct message with them → settings (gear) → Block, or use “Block in Chat” on their profile. You won’t see each other’s messages, and neither of you can start a direct message. They aren’t told.
• Unblock: Me → Settings → Blocked people → Unblock.
• Something serious, or about an officer? Email contact@alltimestories.tv. In an emergency, call 911.

Dues are set by your chapter. You can pay on the web at getchapterhub.com/app (Me → Wallet) if your chapter has online payments on, cover them with service hours if your chapter allows it, or pay an officer, who marks you paid. Payments aren’t available inside the iPhone or Android app.

• Allow notifications for Chapter Hub in your phone’s Settings, then open Me → Settings → Phone settings → “Send a test notification”.
• QR check-in needs camera access: allow it in your phone’s Settings → Chapter Hub. You can also type the 6-letter code instead.

We use it only to run Chapter Hub for your chapter. We don’t sell it, show ads or track you across other apps. Read the full Privacy Policy and Terms of Use.